Refund Policy

At Easing Earth, we’re dedicated to providing you with products that help temporarily relieve your pain and improve your quality of life. We stand by the quality and effectiveness of our products. That’s why we offer a 60-day, no-questions-asked money-back guarantee. If you're not satisfied for any reason, simply reach out within 60 days for a full refund.

Eligibility Criteria

To qualify for a refund under our 60-Day Money-Back Guarantee, please ensure the following:

  • Usage Period: You have used the product consistently for at least 30 days.

  • Timeframe: Your refund request is made within 60 days of the purchase date.

  • Documentation: You can provide proof of purchase, such as an order confirmation or receipt.

How to Request a Refund

  1. Contact Us: Reach out to our Customer Support team at info@easingearth.com with your order details and reason for the refund request.

  2. Provide Information: Include your full name, order number, and any relevant details about your experience with the product.

  3. Return Instructions: If applicable, we will provide you with instructions on how to return the product.

  4. Processing: Once we receive and inspect the returned product, we will process your refund to the original payment method within 5 business days.

Additional Information

  • Shipping Costs: Please note that shipping costs are non-refundable.whileonearth Help Center

  • One-Time Refund: Our 60-Day Money-Back Guarantee applies to your first purchase of a product. Subsequent purchases of the same product are not eligible for a refund under this guarantee.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately so we can resolve the issue promptly.

We value your trust and are committed to ensuring your satisfaction with our products. If you have any questions or need further assistance, please don't hesitate to contact our Customer Support team.

I received a damaged item. What should I do?

If you receive a damaged product, please contact us via email within 7 days of the delivery date. Include a brief description and a photo or video of the damaged item. Once verified, we will immediately issue a replacement.

To help us process your request quickly, please use the following format when contacting our Customer Support team:

Subject line: Damaged or Defective Product
Order No.:
Full Name:
Description and Photo/Video of the Damaged Product:
Contact Email Address:

My product was lost in transit or stolen

If your order was lost in transit or stolen, please email our Customer Support team using the format below. Once verified, we’ll promptly send a replacement.

Subject line: Lost or Stolen Order
Order No.:
Full Name:
Contact Email Address:

Can I exchange products if I’m not satisfied with Easing Earth products?

We’re currently unable to process product exchanges. If you ordered the wrong item or wish to try something else, please place a new order for the correct product. If you're not satisfied with your original purchase, you're welcome to request a return within 60 days of receiving your product, in line with our money-back guarantee.

Where can we reach you?

Our CS team is always available and will respond within 24 hours. Reach them at:

To expedite the process, thru email, please make sure to clearly state your order number, your issue/concern, your email (and first and last name) when you made the purchase. We will get back to you within 24 hours. Please also be aware that some companies pose as Easing Earth. If you have ordered some items and we can’t locate the order ID in our system, it’s most likely ordered from a company pretending to be Easing Earth.

Disclaimer

The statements made on this website have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Information provided is for general knowledge only and is not a substitute for professional medical advice.

Homeopathic and natural health claims are based on traditional use and personal experiences and may not be supported by modern scientific evidence. Results can and do vary from person to person.

Testimonials featured on this site are submitted by verified customers and reflect their personal experiences. These testimonials are not intended to represent or guarantee that anyone will achieve the same results. They have not been edited for content, though they may be reviewed for compliance before being published.

Easing Earth is not responsible for opinions or comments expressed in testimonials. They are the personal views of individual customers and do not necessarily reflect the views or claims of Easing Earth as a company.